PhoneTapPhoneTap
    For ServiceTitan owners and GMs

    Every unbooked call shows up in ServiceTitan as a lead worth recovering.

    PhoneTap analyzes every inbound call, identifies the ones with real revenue at stake, and pushes them into your ServiceTitan Leads — with the customer, the reason, and the context your CSR needs to win the job back.

    Works inside ServiceTitanEvery unbooked call → a leadSpam-filtered missed callsPer-reason opt-outsVerified setup

    What lands in your ServiceTitan Leads.

    Two kinds of calls become recovery leads. Nothing else clutters the inbox.

    Every unbooked call

    If a real customer called and didn't book, you want to follow up. PhoneTap assumes that, and sends it.

    Don't want to chase price-shopping? Or callback-pending? Turn off lead creation per reason — keep what's worth your team's time.

    Qualified missed and abandoned calls

    Not every dropped call. Only the ones worth chasing — when at least one of these is true:

    • They're already a customer in ServiceTitan
    • They've called more than once
    • Twilio lookup matched a real local number
    • Plus a few more recovery signals
    • Spam calls are filtered out — junk never reaches your team

    Every lead has an outcome. You see all three.

    PhoneTap tracks status back from ServiceTitan so recovery isn't a black box.

    Open

    Lead is sitting in ServiceTitan waiting to be worked.

    Dismissed

    Your CSR closed it out — with a reason. Now you can see why 99% of price-shopping leads end up dismissed.

    Recovered

    The job got booked. The revenue gets attributed back to PhoneTap.

    Every dismissal carries a reason. Now you can see patterns — like "99% of our price-shopping leads get dismissed" — and decide whether to keep chasing them or turn them off.

    You stay in control of what gets sent.

    As your team learns what's worth chasing, you can switch off lead creation for any specific unbooked reason — without losing the analytics on it.

    "These unbooked reasons, we're not going to call them back. Just get rid of them."

    Callback pending
    Sending
    Price shopping
    Off
    Improper call handling
    Sending
    Service area mismatch
    Off
    Wrong number
    Off

    Verified setup. Never silently broken.

    You don't flip a switch and hope. PhoneTap fires a test lead through ServiceTitan and confirms it landed before you turn it on.

    1
    Pick the assignee

    Choose who owns these leads, the source (PhoneTap), and the task type.

    2
    Send a test lead

    PhoneTap fires a test through ServiceTitan and confirms it landed.

    3
    Enable

    You'll never accidentally turn it on and find out later it wasn't working.

    Daily owner / GM email

    Know if your team is working the leads — without logging in.

    Each morning you get a one-glance report so you can hold the team accountable to actually working what PhoneTap surfaces.

    Yesterday at a glance
    • Leads sent to ServiceTitan
    • Tasks created
    • Tasks completed
    • Leads recovered vs. dismissed

    Find the jobs hiding in your phone calls.

    Book a demo and see which recent ServiceTitan calls had real revenue attached but never became booked jobs.