The PhoneTap Blog
Recover missed revenue, sharpen your CSRs, and get more out of ServiceTitan — one call at a time.
ServiceTitan
What ServiceTitan's Reports Can't Tell You About Your Missed Calls
ServiceTitan can tell you a call happened. It can't tell you what was said, why it didn't book, or whether the reason code your CSR picked is even true.
Tersh BlissettJul 30, 20266 min read
Problems
The Hidden Cost of a Missed Call for a Home Service Company
One missed call costs $300 to $500 in immediate job value, and most owners underestimate their real missed-call rate by 4x. Here is the true math and the windows where the misses hide.
Tersh BlissettJul 22, 20267 min read