The PhoneTap Blog
Recover missed revenue, sharpen your CSRs, and get more out of ServiceTitan — one call at a time.
September 2026 Home Service Call Data Report: Where Bookings Slipped
We analyzed 46,187 inbound calls from 25 home service companies in September. New customers booked 19 points lower than existing ones, and fixable lost leads cost about $32,700 per company.
What a Low Booking Rate Costs a $5 Million Home Service Company
Raising your booking rate ten points is worth more than a year of extra marketing spend, and it costs nothing to run. Here is the full math on a $5 million shop.
Does PhoneTap Actually Pay Off? A Real HVAC and Electrical Group's Results
A real multi-brand HVAC and electrical group's PhoneTap numbers: 1,005 saved jobs, $831,000 in value, and a 35x return in their first 104 days.
What ServiceTitan's Reports Can't Tell You About Your Missed Calls
ServiceTitan can tell you a call happened. It can't tell you what was said, why it didn't book, or whether the reason code your CSR picked is even true.
The Hidden Cost of a Missed Call for a Home Service Company
One missed call costs $300 to $500 in immediate job value, and most owners underestimate their real missed-call rate by 4x. Here is the true math and the windows where the misses hide.