The PhoneTap Blog
Recover missed revenue, sharpen your CSRs, and get more out of ServiceTitan — one call at a time.
Problems
What a Low Booking Rate Costs a $5 Million Home Service Company
Raising your booking rate ten points is worth more than a year of extra marketing spend, and it costs nothing to run. Here is the full math on a $5 million shop.
Joshua CrouchSep 5, 20268 min read
Sales Enablement
Does PhoneTap Actually Pay Off? A Real HVAC and Electrical Group's Results
A real multi-brand HVAC and electrical group's PhoneTap numbers: 1,005 saved jobs, $831,000 in value, and a 35x return in their first 104 days.
Joshua CrouchSep 1, 20266 min read
ServiceTitan
What ServiceTitan's Reports Can't Tell You About Your Missed Calls
ServiceTitan can tell you a call happened. It can't tell you what was said, why it didn't book, or whether the reason code your CSR picked is even true.
Tersh BlissettJul 30, 20266 min read
Problems
The Hidden Cost of a Missed Call for a Home Service Company
One missed call costs $300 to $500 in immediate job value, and most owners underestimate their real missed-call rate by 4x. Here is the true math and the windows where the misses hide.
Tersh BlissettJul 22, 20267 min read